IAPDA - Certification Training Course Summary

 

 

The material included in the certification training program is complete, and presented in an easy to follow format, each of the seven modules are presented in an easy to read and understand manner. Each module is supported by copies of the legislation and acts governing the particular subject of that module. There are many articles included that will help you gain a further understanding of each topic in the training.

 

The modules build on each other and will educate in all of the areas needed for the Certified Debt Specialist's complete comprehension of Debt Arbitration/Negotiation, Debt Settlement and Credit Resolution. The Professional Debt Arbitration and Debt Settlement industry is based on the fundamental principal of knowing a client's rights under law, the client's current financial situation and applying that knowledge in a non-confrontational manner, negotiating with Creditors and Collectors as an impartial third party on behalf of the debtor client.

 

 

Note: Certified Debt Specialists are dedicated to the debt and credit education of their clients, so in addition to the main Debt Arbitration and Settlement Training Contents the training course contains substantial additional materials focused on debt and credit counseling and education of the debtor client before, during and after the debt arbitration and settlement process - *Debtor Client Counseling Materials.

 

The complete online training course and all supporting materials are designed for easy printing (if desired) and will print a hard copy manual with over 600 pages for offline reference.

 

Our Certification training program content complies with the accreditation training requirements set out in the draft version of the new Uniform Debt-Management Services Act (UDMSA) - the proposed legistlation governing the Debt Settlement Industry in all 50 States.

 

IAPDA training and membership is offered in two levels:



Level One training is designed for all settlement and customer service staff of the Debt Settlement company with a Level Two IAPDA member in good standing and leads to certification as a Certified Debt Specialist.

 

Level Two (full) training is designed for the first company registrant or business owner (principal/owner or senior consultant) and includes valuable business start-up and development training and editable examples of all forms and contracts required. Additional certification as a Certified Debt Arbitrator is included with Level Two registrations.


Note: Each company or group must have at least one Level Two member in good standing to qualify to register additional individual staff members for Level One training and membership.
 

 

Table of Contents (Version 04-08)
   
   
Module 1- A Detailed History of Credit
   
  Debt Arbitration and Settlement Training Contents
Introduction to Credit.
What is the Credit Bureau ?
Types of Credit Reports.
Contents of Credit Reports.
Where Credit Reports are used.
The nine point credit rating scale.
Credit Bureau policies regarding bankruptcy.
The benefits of Credit Reports.
Myths of Credit.
Point Scoring system of Credit granting (FICO).
The Credit Reporting Act (Canada)
The Fair Credit Reporting Act (U.S.)
A detailed description and explanation of all terms used on a Credit Report.
   
  *Debtor Client Counseling - Additional client education materials

Counseling the client on increasing their FICO Score

   
   
Module 2 - Bugeting & Financial Advice to clients - Credit Granting and Lending Procedures
   
  Debt Arbitration and Settlement Training Contents
Credit underwriting guidelines.
Income
Debt
Credit
Savings
Income to Debt service Ratios
The 4 C’s of lending
Establishing Credit History
How to Build a Credit History and Establish Credit.
Re-establishing Credit.
Explanation of Credit Bureau Pay Habits Ratings
The Acts governing Bankruptcy and Insolvency, U. S. or Canada.
An Overview of the Bankruptcy and Insolvency Act.
   
  *Debtor Client Counseling - Additional client education materials
Counseling the client on making a Financial Plan
Client Budget & Review
Client Saving and Investment counseling
   
   
Module 3 - A Detailed Education regarding "Debt Collection"
   
  Debt Arbitration and Settlement Training Contents
Defining the Collection Process.
Questions and Answers regarding Debt Collection
What can a client do about Bill Collectors ?
Fast Facts – Debt Collectors.
Collection / Collector Training information.
Priorities of the Collector
Typical Initial Collector Telephone Call
Collection tactics
Debt Collection Practices Acts
   
  *Debtor Client Counseling - Additional client education materials
Counseling the client on dealing with Creditors and Collectors
   
   
Module 4- A Complete and Detailed Credit Report and Credit Repair Education
   
  Debt Arbitration and Settlement Training Contents
Credit Repair (Correction)
What is Credit Repair
Inaccurate Credit Reports
Credit Reporting Acts
Steps Required to Restore Good Credit
Obtaining Credit Report
Reviewing Credit Report
Ranking Questionable Items on Report
Requesting Corrections
Sample Letters 1 - 5
   
  *Debtor Client Counseling - Additional client education materials
Counseling the client on Credit Reports
   
   
*Module 5 - Proven Strategies for Starting and Expanding a Debt Arbitration Practice -
*Focusing on the new startup business this Module included with Level Two training only
   
  Debt Arbitration and Settlement Training Contents
Getting Started
Source of Clients:
Advertising, including sample ads.
Automobile Dealers
Public Court Records
Credit Grantors
Direct Mail campaigns
Telemarketing
Referrals
Cases to take on
Example Fee Structures
Scripts for Client Calls
Goal Setting -  We provide a very detailed Goal Setting program for our members use, if they so desire. The program is designed to significantly increase individual business success.  
   
   
Module 6- Proven Debt Negotiation Techniques and Professional Secrets
   
  Debt Arbitration and Settlement Training Contents
General understanding of negotiation process.
Debt Validation
Negotiation techniques.
The 4 secrets of Debt Negotiation.
What to accomplish in each contact with the Creditor / Collector, building consensus and reaching the best possible settlement for the client.
Treatment of the Business Debt Arbitration case.
   
Module 7- Ethical Conduct - A thorough discussion and education of Ethical Business Practices for Debt Settlement Professionals.
   
6 Steps for Ethical Leadership
Ethical Best Practices
Putting Ethics Before Business
Complete review and study of the IAPDA Code of Ethics
   
Module 8- Debtor Client Debt & Credit Counseling Module - Additional client education materials
   
Financial Analysis of client's current financial situation - Suggested forms included
Developing your client's monthly debt settlement plan.
Debtor Client counseling and education on financial basics regarding debt and credit.
   
Module 9 - A Thorough Discussion & Study of State and Federal Regulations - Full text of all Acts are included
   
Bankruptcy Abuse Prevention and Consumer Protection Act of 2005
Fair Debt Collection Practices Act
Fair Credit Reporting Act
Fair and Accurate Credit Transactions Act
Equal Credit Opportunity Act
Fair Credit Billing Act
Truth in Lending Act
Service Members Civil Relief Act
Credit Repair Organizations Act
Telephone Consumer Protection Act
Uniform Debt Management Services Act (UDMSA)
   
Module 10 - In-the-field training materials - suggested materials for communication with clients and creditors/collectors designed to launch you directly into negotiations with the creditors/collectors for the settlement of your actual client case accounts.
 
Module 11 - Member Resources Area - Industry & Legistlative information, News & Articles (updated regularly)
 
Course Summary - A thorough review and summary of the course materials.
   
Typical Case Study - A study of an actual case from start to completion.
   
*All Contracts and Forms - Provided in both printable and editable formats.
* This Module included with Level Two training only
   
   
   
*Online Certification Exam - IAPDA Certification Examination - Multiple choice online.
* Optional Exam format
Some States may require that the Certification Exam be "Proctored" (taken in person) to comply with their State accreditation rules, we offer the option for a "Proctored Certification Exam" to be taken at a location convenient to you. » learn more
   
*Continuing Education - The IAPDA certification program encourages all members to keep abreast of developments in the subject matter and practice of debt settlement and client financial counseling. We provide complete optional continuing education opportunities to our members. 
* Optional Continuing Education
Some States may require certificants to complete continuing education courses and programs and to document and report these to the IAPDA for approval and re-certification each 2 years for continued individual accreditation with the State » learn more
   

 

 

 

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