Job Details
Client Services Representative
JG Wentworth • Customer ServiceDescription
Customer Service Representative
Location: Chesterbrook, PA
This position offers a fast-paced, high energy call center
environment for those looking to make a positive impact on people’s lives. Our
Customer Service Representatives are the primary point of contact for clients
enrolled in our debt resolution program. Throughout the process our clients
have questions or problems that need quick, confident answers and solutions
from an expert in the business. Every aspect of the position centers on
providing a great customer experience and maintaining high levels of
satisfaction and retention.
Responsibilities:
- Work as part of the Client Services Team providing the
highest level of customer service and deliver on retention goals
- Ensure all client questions and concerns are resolved
promptly, professionally and thoroughly
- Build rapport and trust with clients through open and
transparent communication via phone and email
- Use our CRM to manage client accounts and document client
discussions with detail and clarity
- Handle the Welcome Call and other key retention
activity throughout the program
- Take and manage escalation calls with courtesy and
professionalism
- Work hand in hand with other supporting departments to
ensure our client’s success in the program
Education Requirements
3 years of phone customer service or a Bachelors degree
***Fluent in Spanish a major plus
Qualifications & Skills
- A positive attitude, team player, and empathy to
hardship
- Strong multitasking, time management and organizational
skills
- Ability to communicate clearly and professionally both
verbally and in writing
- Experience working in an administrative or customer
service capacity
- Financial services especially banking, personal loans
& credit card experience a plus
- Previous Debt Settlement experience is a HUGE plus!
- A strong work ethic, and willingness to work a flexible
schedule as needed
- Proficient in Word, Excel & Outlook
The skills mentioned
above only describe the essential job functions and are not intended to be a
complete list of all duties and responsibilities. All job functions must be
performed in accordance with The J.G. Wentworth Company policies and
procedures.
Benefits:
- Full Medical/Vision/Dental Benefits
- Flexible Hybrid Schedule (consideration after training and probationary period)
- 401K with Company Match
- 15 Days PTO
- Paid Vacations & Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership
Reimbursement
- Employee Referral Bonuses
- Public Transportation Discounts
- Company Happy Hours
- Business Casual Dress Code
Start building your career with J.G. Wentworth
today!
J.G. Wentworth is an equal opportunity
employer that is committed to diversity and inclusion in the workplace. We
prohibit discrimination and harassment of any kind based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic as outlined by federal, state,
or local laws.
This policy applies to all employment
practices within our
organization, including hiring, recruiting, promotion, termination, layoff,
recall, leave of absence, compensation, benefits, training, and apprenticeship.
J.G. Wentworth makes hiring decisions based solely on qualifications,
merit, and business needs at the time.
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