IAPDA Certification

I.A.P.D.A. Operations Manager

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I.A.P.D.A. Operations Manager

Pricing

Individual

$350 / each Enroll Now

Recertification

$175 Renew Now

Volume Discounts Available

11 - 25 Credits
$300
26 - 50 Credits
$250
51 - 99 Credits
$200
100 + Credits
$175
* Pre-Paid Certification Credits Do Not Expire

Details

Includes:

  • I.A.P.D.A Operations Manager Certificate for your wall and social media post.
  • I.A.P.D.A Operations Manager Badge to add to your email signature.
  • I.A.P.D.A Diversity and Equality Certificate for your wall and social media post.
  • I.A.P.D.A Diversity and Equality Badge to add to your email signature.

I.A.P.D.A Operation Manager Video Module

I. Introduction

II. Key Responsibilities of a Debt Settlement Operations Manager
A. Manage the Debt Settlement Program
B. Oversee Client Services
C. Monitor Performance and Compliance
D. Manage Staff
E. Develop Strategies
F. Develop Documentation
G. Develop and Manage Budgets
H. Negotiate with Creditors
I. Manage Disputes and Litigation

III. The Day-to-Day Work of a Debt Settlement Operations Manager
A. Client Intake
B. Review of Accounts
C. Negotiation with Creditors
D. Client Compliance
E. Tracking Performance
F. Reporting
G. HR Management

IV. Selection and Training of Staff
A. Job Descriptions
B. Recruiting Process
C. Training

V. Risk Management
A. Regulatory Compliance
B. Financial Risk
C. Reputational Risk

VI. Conclusion

Articles

  • I.A.PD.A Operations Training Video

    Debt settlement is a process used by consumers to negotiate with their creditors to reduce the amount of debt they owe. Debt settlement operations managers are responsible for overseeing the entire debt settlement process, including managing staff, developing strategies, and monitoring performance and compliance. This guide provides an overview of the key duties and responsibilities of debt settlement operations managers, their day-to-day activities, and tips for selecting and training staff, as well as risk management strategies.
  • I.A.P.D.A Diversity and Equality Training

    I.A.P.D.A Diversity and Equality Training
  • DSI Video Module

    DSI Video Module

I.A.P.D.A CDS - Training modules

100% Online - The material included in IAPDA certification training program is current (constant updates), complete, and presented in an easy to follow training format. Each certification training course module is supported by copies of consumer debt laws and the debt relief legislation governing the particular subject of that module. There are many articles included that will help you gain a further understanding of each topic in the training. Complete the online multiple choice certification exam when ready.

Articles

  • Module One

    Suitability - All Debt Relief Options-Assessing and advising the client on the best debt relief option for them
  • Module Two

    Understanding the Lending Process
  • Module Three

    Debt Collection and Collectors
  • Module Four

    Credit Repair
  • Module Five

    Negotiation Process & Techniques
  • Module Six

    Ethical Conduct- A thorough discussion and education of Ethical Business Practices for Debt Settlement Professionals.
  • Module Seven

    Debtor Client Debt & Credit Counseling Module - Additional client education materials
  • Module Eight

    U.S. Consumer Debt/Credit Laws
  • Module Nine

    Member Resources Area - Industry & Legislative information, News & Articles
  • Module Ten

    Educating Your Client regarding Credit Counseling and Debt Management Plans
  • Module Eleven

    Educating Your Client in Personal Finance
  • Module Twelve

    Consumer Credit Counseling & Debt Management Plans

I.A.P.D.A Diversity and Equality Training

This comprehensive certification program aims to provide participants with the knowledge, skills, and tools needed to understand, appreciate, and advocate for diversity and equality within their personal and professional lives. The course will explore the concept of unconscious bias and its implications in professional settings. Participants will gain insights into recognizing unconscious biases and learn strategies to overcome them, enabling fair and equitable decision-making processes in the workplace.

Articles

  • I.A.P.D.A Diversity and Equality Training

    I. Introduction to Diversity and Equality A. Definition of Diversity and Equality B. Benefits of Diversity and Equality C. Challenges of Diversity and Equality II. Creating a Diverse and Equal Environment A. Establishing a Non-Discriminatory Environment B. Developing and Implementing Policies C. Training Staff and Managers III. Educating Staff on Diversity and Equality A. Understanding Unconscious Bias B. Recognizing and Preventing Harassment C. Anti-Discrimination Laws IV. Implementing Inclusive Practices A. Creating an Inclusive Workplace B. Identifying and Addressing Barriers C. Promoting Inclusive Leadership V. Encouraging Diversity and Equality A. Encouraging Employee Participation B. Utilizing Communication Strategies C. Developing Diversity and Equality Goals VI. Evaluating and Updating Policies A. Reviewing Existing Policies B. Updating Policies and Procedures C. Measuring Progress and Outcomes VII. Conclusion

I.A.P.D.A / DSInfobank

• What is DSI
• What is an issuer, debt buyer, collection agency or law firm
• What we do and why
• Processes
• What is permissible purpose in our space
• Security & compliance
• What NOT to do
• Why DSI
• Data rules and regulations at a glance

Articles

  • IAPDA / DSInfobank Video Module

    IAPDA / DSInfobank Video Module

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