IAPDA Certification
I.A.P.D.A Customer Service Certified Debt Specialist
I.A.P.D.A Customer Service Certified Debt Specialist
Click this link to begin the enrollment process: I.A.P.D.A Customer Service Certified Debt Specialist
Pricing
Individual
$350 / each Enroll NowRecertification
$175 Renew NowVolume Discounts Available
- 11 - 25 Credits
- $300
- 26 - 50 Credits
- $250
- 51 - 99 Credits
- $200
- 100 + Credits
- $175
Details
I.A.P.D.A Customer Service Module
100% Online - The material included in IAPDA certification training program is current (constant updates), complete, and presented in an easy to follow training format. Each certification training course module is supported by copies of consumer debt laws and the debt relief legislation governing the particular subject of that module. There are many articles included that will help you gain a further understanding of each topic in the training. Complete the online multiple choice certification exam when ready.
Articles
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Module One
Suitability - All Debt Relief Options-Assessing and advising the client on the best debt relief option for them -
Module Two
Understanding the Lending Process -
Module Three
Debt Collection and Collectors -
Module Four
Credit Reports and Credit Repair -
Module Five
Negotiation Process & Techniques -
Module Six
Ethical Conduct- A thorough discussion and education of Ethical Business Practices for Debt Settlement Professionals -
Module Seven
Debtor Client Debt & Credit Counseling Module - Additional client education materials -
Module Eight
Debtor Client Debt & Credit Counseling Module - Additional client education materials -
Module Nine
Member Resources Area - Industry & Legislative information, News & Articles -
Module Ten
Condensed Summary -
Module Eleven
Educating Your Client in Personal Finance -
Module Twelve
Educating Your Client regarding Credit Counseling and Debt Management Plans
Customer Service Video
The customer service training video primarily focuses on enhancing interpersonal skills, listening, empathy, problem-solving, and communication techniques critical for customer interactions. It provides real-world scenarios, role-plays, and interactive exercises to understand customer psychology, handle difficult situations, manage complaints effectively, and turn disgruntled customers into brand advocates. The video also emphasizes the importance of maintaining a positive attitude, using clear and concise language, and mastering product knowledge. By highlighting best practices, this training module aims to improve overall customer satisfaction, loyalty, and the company's reputation.
Articles
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Customer Service
Enhancing interpersonal skills • Listening, empathy • Problem-solving • Communication techniques critical for customer interactions • Importance of maintaining a positive attitude • Using clear and concise language • Mastering product knowledge • Improve overall customer satisfaction.
Click this link to begin the enrollment process: I.A.P.D.A Customer Service Certified Debt Specialist
