I.A.P.D.A. Customer Service Certified Debt Specialist
Click this link to begin the enrollment process: I.A.P.D.A. Customer Service Certified Debt Specialist
Pricing
Individual
$350 / each Enroll NowRecertification
$175 Renew NowVolume Discounts Available
- 11 - 25 Credits
- $300
- 26 - 50 Credits
- $250
- 51 - 99 Credits
- $200
- 100 + Credits
- $175
Details
Customer Service Video
The customer service training video primarily focuses on enhancing interpersonal skills, listening, empathy, problem-solving, and communication techniques critical for customer interactions. It provides real-world scenarios, role-plays, and interactive exercises to understand customer psychology, handle difficult situations, manage complaints effectively, and turn disgruntled customers into brand advocates. The video also emphasizes the importance of maintaining a positive attitude, using clear and concise language, and mastering product knowledge. By highlighting best practices, this training module aims to improve overall customer satisfaction, loyalty, and the company's reputation.
Articles
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Customer Service
Enhancing interpersonal skills • Listening, empathy • Problem-solving • Communication techniques critical for customer interactions • Importance of maintaining a positive attitude • Using clear and concise language • Mastering product knowledge • Improve overall customer satisfaction.
Click this link to begin the enrollment process: I.A.P.D.A. Customer Service Certified Debt Specialist
