I.A.P.D.A. Customer Service Certified Debt Specialist
Click this link to begin the enrollment process: I.A.P.D.A. Customer Service Certified Debt Specialist
Pricing
Individual
$350 / each Enroll NowRecertification
$175 Renew NowVolume Discounts Available
- 11 - 25 Credits
- $300
- 26 - 50 Credits
- $250
- 51 - 99 Credits
- $200
- 100 + Credits
- $175
Details
Customer Service Video
The customer service training video primarily focuses on enhancing interpersonal skills, listening, empathy, problem-solving, and communication techniques critical for customer interactions. It provides real-world scenarios, role-plays, and interactive exercises to understand customer psychology, handle difficult situations, manage complaints effectively, and turn disgruntled customers into brand advocates. The video also emphasizes the importance of maintaining a positive attitude, using clear and concise language, and mastering product knowledge. By highlighting best practices, this training module aims to improve overall customer satisfaction, loyalty, and the company's reputation.
Articles
-
Customer Service
This module is designed to help participants develop key interpersonal skills that are essential for improving customer interactions and fostering positive relationships. By focusing on active listening, effective communication, and problem-solving, participants will learn how to enhance their professional presence and increase customer satisfaction.
Click this link to begin the enrollment process: I.A.P.D.A. Customer Service Certified Debt Specialist
