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I.A.P.D.A. Customer Service Certified Debt Specialist

Pricing

Individual

$350 / each Enroll Now

Recertification

$175 Renew Now

Volume Discounts Available

11 - 25 Credits
$300
26 - 50 Credits
$250
51 - 99 Credits
$200
100 + Credits
$175
* Pre-Paid Certification Credits Do Not Expire

Details



I.A.P.D.A. Customer Service

The customer service training video primarily focuses on enhancing interpersonal skills, listening, empathy, problem-solving, and communication techniques critical for customer interactions. It provides real-world scenarios, role-plays, and interactive exercises to understand customer psychology, handle difficult situations, manage complaints effectively, and turn disgruntled customers into brand advocates. The video also emphasizes the importance of maintaining a positive attitude, using clear and concise language, and mastering product knowledge. By highlighting best practices, this training module aims to improve overall customer satisfaction, loyalty, and the company's reputation.

Articles

  • Customer Service Training Video

    This module is designed to help participants develop key interpersonal skills that are essential for improving customer interactions and fostering positive relationships. By focusing on active listening, effective communication, and problem-solving, participants will learn how to enhance their professional presence and increase customer satisfaction.
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