Customer Service Representative
Customer Service Representative
Description
Job Summary: As a Customer Service Representative at Consumer Defense Partners, you will be responsible for assisting clients in managing their debt settlement programs. You will be the first point of contact for customers, providing support and guidance throughout the debt settlement process. Your role will focus on delivering excellent customer service by answering questions, resolving concerns, and ensuring that clients feel confident and informed as they navigate their financial journey.
Key Responsibilities:
• Client Support: Respond to inbound calls, emails, and chats from customers, addressing inquiries about debt settlement programs and resolving any concerns.
• Account Management: Assist clients in understanding the status of their accounts, including explaining program details, payments, and settlement timelines.
• Problem Resolution: Handle escalated customer issues with a calm and professional demeanor, working toward a satisfactory resolution for the client.
• Documentation: Accurately record all customer interactions, updates, and notes in the company's CRM system.
• Education: Provide customers with information on debt settlement processes, ensuring they understand program benefits, potential risks, and alternatives.
• Program Updates: Keep customers informed about any changes in their settlement process, including adjustments to payment plans or settlement offers.
• Compliance: Adhere to industry regulations and company policies while maintaining a high standard of customer service. • Follow-up: Conduct regular follow-up communications with clients to ensure they are on track and satisfied with their progress in the program.
Qualifications:
• Experience: 1-2 years of customer service experience, preferably in the financial or debt management industries.
• Language Proficiency: Fluent in both English and Spanish (spoken and written) (preferred)
• Skills: Strong communication skills, both verbal and written. Excellent listening and problem-solving abilities.
• Technical: Familiarity with CRM systems and basic computer skills (email, MS Office, etc.).
• Knowledge: Understanding of debt settlement programs and financial regulations is a plus. • Education: High school diploma or equivalent; college degree preferred. • Attitude: Empathetic, patient, and capable of handling sensitive financial situations with discretion.
What We Offer:
• Competitive salary and performance-based incentives
• Comprehensive benefits package (health, dental, vision)
• Training and career development opportunities
• A supportive and dynamic work environment
Details
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